Exchange & Returns
WE UNDERSTAND IF YOUR ITEM ISN'T EXACTLY WHAT YOU WERE AFTER OR IF THE ITEM DOESN'T FIT, AFTER ALL THE JEWELLERY MUST BE RIGHT FOR YOU!
NAKED PALM offers returns on items within 14 days of purchase with original proof of purchase. All returned items must be returned to the provided return address and in an unused, undamaged condition, packaged in all of its original packaging.
If the return policy measures are not met the jewellery item will be returned to you at your expense.
If the return policy measures are met, you will be refunded the full amount of the item to the original payment method used. Original shipping fees to get the item to you will not be refunded. Customers are responsible for the return shipping fees and duty, we recommend returning items using a signed for/ tracked method to ensure the item doesn’t become lost (we are not responsible for lost items that are being returned to us).
At the moment we do not offer an exchange policy (unless on the same ring design for a different size), we recommend returning your item following the returns policy and re-ordering the item you wished to exchange for.
If the event of a faulty item please see our WARRANTY page.
If you wish to receive a gift voucher from a returned item, opposed to a full refund please email us on firstname.lastname@example.org before you send your return. This can be extremely useful if the item was bought as a gift.
ADDITIONAL INFORMATION FOR CUSTOMERS RETURNING OUTSIDE OF THE UK:
Please send your parcel back to NAKED PALM’s returns address using normal post, please do not use a courier service. If you opt to use a courier service to return your parcel back to us we cannot be liable for any custom or import charges that may occur. We recommend using a recorded standard service and kindly ask that you mark the shipment as a ‘RETURN’ so that we are not charged custom and import tax.
In the unfortunate event that we occur any additional fees, such as customs and import tax, for receiving your return these fees will be deducted from your total refund amount and we will email you outlining the costs and reasons.
Please note as the customer, you are responsible for ensuring the return reaches our returns address safely. We are not held liable for any missing returns, we recommend you send your parcel insured, recorded and retain your proof of postage until we have confirmed safe receipt of your return.